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Resources

Appointments

You may reach us by calling (425) 673-3420. The first step towards getting the care you need is scheduling an appointment. We try our best to make this quick, easy and hassle-free. When you call for your appointment, please let us know the specific reason for your visit.

If you have more than one problem, please mention this when you are making your appointment. This allows us to set aside enough time for you to see your provider. If you cannot make it to an appointment, please give us twenty-four hours notice. This allows us to reschedule your appointment and permits us to see another patient. We will make every effort to be on time for your appointment and we ask that you be on time as well.

Practice Forms

Telephone Calls

Telephone calls will be triaged by our receptionist, who will either refer you to the appointment desk, billing or to a nurse, who can answer many of your basic medical questions. The nurse will communicate with your provider to determine the next step and will advise you if you need to be seen. All calls will be handled as quickly as possible.

After-Hours Calls

Our after-hours service is designed for urgent and emergency calls that cannot wait until morning. If you are having a life-threatening emergency, call 911. A physician is on call twenty-four hours a day for urgent care needs. If you call Mill Creek OB/GYN after hours, our answering service will forward you to the physician on-call.

Emergency Care

If you are having a life-threatening emergency, call 911 or go directly to the nearest emergency room. If the situation is not life threatening or it relates to your pregnancy, please call Mill Creek OB/GYN's twenty-four hour phone number, (425) 673-3420.

Prescriptions and Refills

Prescriptions and refills are handled during regular office hours. We can serve you faster if you call your pharmacist and request that they call or fax Mill Creek OB/GYN. A twenty-four hour turnaround is standard. The physician on-call will not usually refill prescriptions after hours.

Laboratory Services

The majority of our laboratory services are handled by outside labs that will bill you directly for any services. Lab tests routinely performed at the office include pregnancy tests, hematocrits and routine urinalysis. All other blood, urine, pap smears and culture specimens are sent to an outside lab for testing. Pap results can be checked online through our patient portal. You will be notified by phone with all other results. We will contact you if certain tests require further follow-up treatment.

Lab Results

You do not have to wait for our office to call you or send your results via mail. You can get your results when it is convenient for you (Please allow up to seven business days for your results to be posted.). Also, if you get your results online, you can store the results in a personal folder or computer and keep your personal health information in one convenient place. To retrieve your test results, go to https://patients.digichart.com. Please note that our office will try to contact you regarding any abnormal or concerning lab results.

Release of Medical Records and Information

Your medical records are strictly confidential. Your permission is required before Mill Creek OB/GYN will release information about your care.

We must have a release signed by you in order to release your records to another party. After you authorize us to release information from our records, it may take up to two weeks to process your request.

Fees, Payment and Insurance

Our office is contracted with most insurance companies. If we have a contract with your insurance company, we will bill them directly for services provided to you. If we do not contract with your insurance company, we will bill for services provided, however, you are responsible for ensuring payment to us and following up with your insurance company if needed.

If your insurance plan has a co-payment, we are required by your insurance company to collect this at the time of service. For your convenience, we accept cash, checks, Visa and MasterCard. Many insurance companies do not cover preventive healthcare. It is important that you are aware of services covered by your insurance plan. If you have questions about covered services, please contact your insurance company directly.

We will bill for all services performed by our office. Services not performed by Mill Creek OB/GYN will be billed to you and/or your insurance company by the organization providing the service.

Insurance companies that are contracted with Mill Creek OB/GYN

  • Cigna
  • Community Health Plan of WA
  • DSHS
  • First Choice Health Network
  • First Health Network
  • Medicare Part B
  • Molina
  • One Health Plan/Great West
  • PacifiCare
  • Premera Blue Cross
  • Private Healthcare System
  • Regence Blue Shield
  • Tricare
  • Uniform Medical
  • United Healthcare
  • Group Health
  • Health Net
  • KPS
  • Moda
  • Providence 
  • Aetna

Disability Forms/Leave of Absence Forms

Many women and their partners will have forms from work that need to be filled out for leave after having a baby, after surgery, or as a result of a medical problem. These forms are time-intensive; therefore, we do charge a fee of $20 for completing these forms. There is a turnaround time of 7-10 business days, so please give us as much notice as possible.